1. The contract is concluded for the services signed on the quotation.

2. The deadlines, conditions of the service, and rates communicated for the provision of services are given as an indication according to the procedures and information in our possession at the time of the quotation, the current administrative prices, and the average estimated deadlines of the previous month. Solutek would not be responsible in any case for administrative delays, changes in conditions for which third parties are responsible (Freezones, administration, banks, etc.), or changes in administrative price grids. If there is an increase in rates, the remainder must be completed by the client as soon as Solutek informs them.

3. The contract starts on the date of signature and will be renewed by tacit renewal for license renewals (every year) and visas (every 2 years). A reminder message will be sent to you 3 months, then 2 months, then 1 month before the license expiration date.

4. All services must be paid for no later than the day the service starts.

5. No cancellation is possible once the quotation is signed or the payment for the service is made by the client, partially or in full.

6. Solutek is not responsible for administrative refusals or changes in laws during the provision of services. No refund will be made if the client’s request is refused by the authorities for any reason, or if additional documents are requested by the various administrative authorities during the process, or if laws and regulations change during the process, or if the client changes their mind after payment or at any time during the process.

7. Intellectual property rights. Trademarks, domain names, products, software, images, videos, texts, or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller. No assignment of intellectual property rights is made through these T&Cs. Any total or partial reproduction, modification, or use of these assets for any reason whatsoever is strictly prohibited.

8. Solutek will not be held responsible for an administrative problem related to a change in law or non-compliant documents transmitted by the client which would cause a blockage or delay in the provision of services.

9. Translation and certification as well as any additional documents requested by the authorities are the responsibility of the client.

10. The authenticity of the information and data provided by the client, as well as all the data, documents, and forms filled out, are the sole responsibility of the client.

11. The final choice of the service (activities, legal form, Emirate, service, etc.) is the responsibility of the client.

12. Quotations are provided as an indication according to the legislation and rates at the time the estimate was submitted. Solutek will not be held responsible for a change in procedure, law, rates, or administrative refusals, as well as a change in procedure or rate from another external provider involved in the provision (business centers, banks, etc.).

13. Office rental estimates are made according to the availability of offices from various partners at the time of the estimate.

14. Any additional service or step not mentioned in the estimate will be subject to a separate new estimate and will be invoiced after acceptance of the estimate by the client.

15. In the event of payment by the client of part or all of the service(s) listed on the estimate by the client before the estimate is signed, the estimate(s) are considered accepted by the client as well as the general terms and conditions of sale included therein. Solutek will begin the provision of services upon receipt of the full amount corresponding to the estimate.

16. The law applicable to the signed estimate is governed by Emirati law. Any dispute related to the provision of services will be brought to the Emirati courts.

17. These terms and conditions apply to all companies within the group, including We Konnect Now International FZCO.